USEFUL INFORMATION :
SHIPPING COSTS :
They are calculated automatically by the system based on the kg reached, payment methods and region of arrival. By placing the products in the cart and region of arrival, you can create a personalized quote with total costs, if not interested, abandon it.
The shipment of the goods takes place within 2/3 working days, but not later than 7 working days (PREVIOUS WAREHOUSE AVAILABILITY) from receipt and confirmation of the order.
All items with only a literal code (example :: Ref ABCDE) have immediate availability, the numeric ones (example :: Ref 12345) or alphanumeric (example Ref CAR314) require 3/4 working days to recover the material plus days necessary for delivery which may vary depending on the region of arrival.
ABROAD WITH CUSTOMS:
Customs fees are always charged to the recipient and will be paid at the time of collection of the goods directly at the home office.
Payments with amounts less than € 2,999.99:
They can be made by bank transfer, credit card, Paypal, Amazonpay or check made out to the courier if accepted by the courier.
Payments with amounts over € 2,999.99:
They can be made by bank transfer, Paypal, credit card or Amazonpay.
All payment methods (except that by bank transfer in advance for the full amount) require an advance of 50% to confirm the order.
The management reserves the right to evaluate and modify the payment method.
BANK TRANSFER DATA:
MAURO TREZZA AND C. S.N.C.
VIA ALDO MORO 29
26845 CODOGNO LO
IBAN: IT77 D 06230 32770 000001603795
The goods always travel on behalf and at the risk of the buyer. We therefore remind you to check the integrity of the packaging. Without detailed reservation to the courier no requests for replacement or reinstatement will be accepted.
Shipping costs are calculated automatically by the site based on payment methods, region of arrival and kg reached, the cash on delivery method provides for a cost of € 3.00, added and already calculated by the system, to the shipping costs.
Information pursuant to Legislative Decree n.185 / 99 Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside of business premises, are protected by Legislative Decree n.185 of 22 May 1999, which provides for the possibility for the consumer to exercise the right of withdrawal. The consumer can exercise the right of withdrawal within 10 working days from receipt of the goods. This right consists in the right to return the purchased goods to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.
How to exercise the right of withdrawal: The right of withdrawal is exercised by sending, within the aforementioned term of 10 working days from receipt of the goods, a written communication by registered letter with acknowledgment of receipt addressed to: IL Caramellaio Via Aldo Moro 29 Codogno (LO) or by certified mail to firstname.lastname@example.org . The communication can be sent, within the same term, also by telegram, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. This communication must contain the codes of the products to be returned, as well as information on how to reimburse the expense incurred (money order, bank transfer, etc.) and any bank details. The products subject to reconsideration must be returned by the consumer, in conditions of substantial integrity, to the same address used for the registered letter.Once we have received the goods and verified their integrity, we will, as soon as possible, credit the customer with the cost of the returned products, withholding, where necessary, the amount of expenses of shipping which will in any case be paid by the customer.