USEFUL INFORMATION :
SHIPPING COSTS :
They are calculated automatically by the system on the basis of the kg of payment method and country of arrival.
The shipment of the goods takes place within 2/3 working days, but not later than 7 working days (subject to stock availability) from receipt and confirmation of the order. All items with a literal only code (example :: Ref ABCDE) have immediate availability, numeric (example :: Ref 12345) or alphanumeric (example CAR314) require 3/4 working days for the recovery of the material plus the days necessary for delivery which may vary depending on the region of arrival.
ABROAD WITH CUSTOMS:
Customs fees are always charged to the recipient and will be paid at the time of collection of the goods directly at the home office.
They can be made by bank transfer, credit card, Amazonpay or postepay.
BRANCH OF SAN MARTINO IN RIO (RE) CAP. 42018
IL CARAMELLAIO OF CARLI GIUSEPPE
The goods always travel on behalf and at the risk of the buyer, so we remind you to check the integrity of the packaging. Without detailed reservation to the courier, requests for replacement or reintegration will not be accepted.
Information pursuant to Legislative Decree no. 185/99 Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside commercial premises, are protected by Legislative Decree no. 185 of 22 May 1999, which provides for the possibility for the consumer to exercise the right of withdrawal. The consumer can exercise the right of withdrawal within 10 working days from the receipt of the goods. This right consists in the right to return the purchased good to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.
Methods of exercising the right of withdrawal: The right of withdrawal is exercised by sending, within the aforementioned period of 10 working days from receipt of the goods, a written communication by certified mail pec to email@example.com. This communication must contain the codes of the products to be returned, as well as indications on how to refund the expenses incurred and any bank details. The products subject to change of mind must be returned by the consumer, in conditions of substantial integrity, to the seller's address. Once we receive the goods and verify their integrity, we will credit the customer with the cost of the returned products as soon as possible, retaining, where necessary, the amount of shipping costs that will still be charged to the customer.